SPA ETIQUETTE
Popular and widespread as it is, Spa Etiquette is the “safe zone” for the connoisseurs who can indulge into conditions established through specific regulations. Urbane Skin has taken care of and fully applies what renowned Spas, Resorts and Beauty Institutes worldwide call “Basic Rules of Spa Etiquette”.
By following these spa rules, Urbane Skin makes you feel comfortable and at ease and turns your ordinary spa visit into a great experience.
✓ Arrive to the spa on time
Make sure you allow yourself enough time to get ready and feel comfortable. Please arrive 10 minutes earlier. It’s enough for Urbane Skin. We may ask you to fill in a medical history form in order to make your treatment more effective and absolutely safe for you.
✓ Switch off your cell phone
Experience has shown that it is difficult to relax when your cell phone is on; it is distracting you, especially if you have to answer calls or check your email. Please consider whether it is possible to lower the volume or even turn it to silent mode during your treatment.
✓ Speak freely with your beautician or therapist
You may be asked whether you prefer a female or male spa therapist. If you do not have a specific preference, then Urbane Skin will choose the right one for you. Urbane Skin selects its aestheticians and therapists with strict and concrete criteria, among them their personality, ethics, professional distinction and skills and as such they are aware of the limits and respect the privacy and personality of all our spa visitors. Please feel comfortable during the massage. Talk to your therapist about whether you need adjustments; for example, the massage pressure (strong, medium or light), or the type and volume of the music during the massage, or anything else you would like it to be different. Feeling comfortable and calm is very important for Urbane Skin. Remember that your therapist is there to help you enjoy the treatment.
✓ Nudity
The massage at Urbane Skin requires direct contact with the skin, but the body is never completely exposed. Only the part of the body that is massaged is exposed. You may keep your underwear if that makes you feel more comfortable, but you should be aware that this may limit the therapist’s access to the muscles that are probably covered. Urbane Skin will offer you disposable spa underwear for best service and comfort. If you are planning a holistic rejuvenation, that is, face and body treatments during the same session, it is more beneficial to start with the body therapy and then proceed to the facial or head.
✓ Is conversation allowed?
During the treatment you may act as you feel, always in a decent manner. You may talk or remain silent. It is your choice to interact or rest in absolute serenity. The therapist is trained to follow your wishes. It is generally advisable to speak quietly in low tones in the spa premises, primarily for your own relaxation but also for the other guests. At the end of your treatment, the therapist will let you get dressed for 3-5 minutes. Then he will escort you to the waiting area to prepare the room for the next guest.
✓ Are tips allowed?
Of course. Tipping is at your discretion. Thank you!
✓ Cancellation Policy
Urbane Skin has a 24-hour cancellation policy and if you do not check-in on time, there may be charges. If you know you will not be able to make it to your appointment, please let the spa know, as soon as possible, or at least 24 hours in advance. A qualified therapist may have been booked exclusively for your treatment, so acting promptly is a sign of respect for both the therapist and the program of the spa.